Throughout its history of serving seniors, HRA has placed a strong emphasis on ensuring that the individual needs of every resident are met. Associates are carefully chosen and are steadfastly committed to our core values of respect, attentiveness, integrity, stewardship and excellence. Over the past couple of years, HRA communities and associates have been honored with a growing number of prestigious awards.
Recently, four HRA associates were recognized with individual awards by FLORIDA ALFA (FL ALFA), the Florida chapter of the Assisted Living Federation of America. This recognition included the following individual awards: Executive Director of the Year, Sales and Marketing Director of the Year, Volunteer of the Year and Life Enrichment Director of the Year. These awards were created by ALFA to recognize assisted living administrators who demonstrate outstanding innovation, achievement and leadership.
Earlier this year, eight HRA communities in three different states received Pinnacle Quality Insight’s 2015 Customer Experience Award™ in several different categories. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families. HRA earned the recognition by demonstrating a continued dedication to providing Best in Class senior healthcare services. The winning categories included: “Quality of Food”, “Safety and Security”, “Variety of Food/Menu Choices”, “Transportation Needs”, “Dining Services”, “Communication”, “Dignity and Respect” and “Recommend to Others”.
In addition, SeniorAdvisor.com, the leading online ratings and reviews site for senior living communities nationwide, recognized an HRA community with a Best of 2015 Award. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families.
I wanted to share with you my thoughts regarding my mother's stay at HarborChase during the more than two years that she has been a resident.
Our family has been very pleased with the love, attention, and care shown by all members of your staff to our loved one. I have asked my mother on occasions if she is happy at HarborChase and if everyone there is being nice to her? She has always emphatically answered yes.
Mom absolutely loves playing bingo several times per week. She also enjoys her weekly visits to the hair salon and the convenience of having it located within HarborChase.
Our family is glad that our mother's medical needs are attended to promptly and correctly. It provides us with a tremendous sense of relief to know that our mother's medicines are dispensed in a timely and correct manner.
The times that I have visited my mother in the dining room, the food has looked absolutely delicious. Also it is comforting to know that any time I would like to dine with my mother, HarborChase would gladly set another place at the table.
Any issues regarding my mother's care, that I have brought to the attention of folks there at HarborChase, have been attended to in a prompt and satisfactory manner.
In summary, to date, my family has been very pleased with HarborChase. I see no reason for this relationship to not continue on the same basis in the future.