Throughout its history of serving seniors, HRA has placed a strong emphasis on ensuring that the individual needs of every resident are met. Associates are carefully chosen and are steadfastly committed to our core values of respect, attentiveness, integrity, stewardship and excellence. Over the past couple of years, HRA communities and associates have been honored with a growing number of prestigious awards.
Recently, four HRA associates were recognized with individual awards by FLORIDA ALFA (FL ALFA), the Florida chapter of the Assisted Living Federation of America. This recognition included the following individual awards: Executive Director of the Year, Sales and Marketing Director of the Year, Volunteer of the Year and Life Enrichment Director of the Year. These awards were created by ALFA to recognize assisted living administrators who demonstrate outstanding innovation, achievement and leadership.
Earlier this year, eight HRA communities in three different states received Pinnacle Quality Insight’s 2015 Customer Experience Award™ in several different categories. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families. HRA earned the recognition by demonstrating a continued dedication to providing Best in Class senior healthcare services. The winning categories included: “Quality of Food”, “Safety and Security”, “Variety of Food/Menu Choices”, “Transportation Needs”, “Dining Services”, “Communication”, “Dignity and Respect” and “Recommend to Others”.
In addition, SeniorAdvisor.com, the leading online ratings and reviews site for senior living communities nationwide, recognized an HRA community with a Best of 2015 Award. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families.
Thank you so much for taking the time to visit my mom, and for your sweet card and beautiful blanket. We were so touched by your kindness. We are so happy to have her back home at HarborChase! We know she is in good hands now!
To whom it may concern:
My father was a recent residence of HarborChase and it is important to our family the management and staff who cared for him be recognized for the wonderful care he received during his stay.
For the last 15 years I have been navigating the system for my parents who both suffered and died from Alzheimer’s disease. My mother was officially diagnosed in 1993 and went into assisted living in May 1995. My father was diagnosed and went into assisted living in 2005. Dad started at [community name removed]. As his disease progressed and his needs increased we could not find balance that worked in their facility. In August of 2009 I moved him to [community name removed] because they are located near my home. My father did not adjust and the situation was less than desirable from the beginning. The care and med distribution was troubling and there was no negotiating his treatment. He became violent with the employees so we increased his long time private caregiver so he would be taken care of. In mid November they committed him to the psychiatric ward. It was a terrible experience for all of us especially for my father. His meds once again were changed with no result and it was recommended we bring in hospice and palatable care to sedate him. We were told no one would take him unless this happened. [Community name removed] who promised to take him back, refused and we were without hope.
I called HarborChase of Auburn Hills and spoke with the Director and the Nurse who immediately went to visit him at the hospital and subsequently agreed to take him on a trial basis.
Since he had been at [community name removed] he barely spoke and became angry when his dignity was compromised. The time at the hospital and [community name removed] had weakened him physically and mentally. The staff at HarborChase took a loving approach to his care and thus gave his dignity back and lessened the anger. By doing this the man who I loved so much my entire life was able to give back. In the last month of his life we would say I love you, I am sorry and thank you to everyone that showed him kindness. He even said “nice place”. I am forever grateful to all who cared for him.
It has been a couple of months now since his death and we are beginning to surface from all the turmoil. I now realize the importance of Alzheimer’s patient advocacy. As I am about to take a position on the Alzheimer’s Board it is my hope to give this issue more attention.
If HarborChase would ever like me to speak to the employees of our experience and the positive results of their approach towards my father I would be happy to do so. Or if there is any other way I can be of assistance to expand your “approach” initiative please let me know.