Throughout its history of serving seniors, HRA has placed a strong emphasis on ensuring that the individual needs of every resident are met. Associates are carefully chosen and are steadfastly committed to our core values of respect, attentiveness, integrity, stewardship and excellence. Over the past couple of years, HRA communities and associates have been honored with a growing number of prestigious awards.
Recently, four HRA associates were recognized with individual awards by FLORIDA ALFA (FL ALFA), the Florida chapter of the Assisted Living Federation of America. This recognition included the following individual awards: Executive Director of the Year, Sales and Marketing Director of the Year, Volunteer of the Year and Life Enrichment Director of the Year. These awards were created by ALFA to recognize assisted living administrators who demonstrate outstanding innovation, achievement and leadership.
Earlier this year, eight HRA communities in three different states received Pinnacle Quality Insight’s 2015 Customer Experience Award™ in several different categories. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families. HRA earned the recognition by demonstrating a continued dedication to providing Best in Class senior healthcare services. The winning categories included: “Quality of Food”, “Safety and Security”, “Variety of Food/Menu Choices”, “Transportation Needs”, “Dining Services”, “Communication”, “Dignity and Respect” and “Recommend to Others”.
In addition, SeniorAdvisor.com, the leading online ratings and reviews site for senior living communities nationwide, recognized an HRA community with a Best of 2015 Award. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families.
We moved Mom into HarborChase February 2011. Little did we realize we didn’t just move her into a facility with her own room, but we moved her into a new home with new neighbors and a wonderful caring staff that treat our mom and all of us like we are family
The staff is patient and helpful to the residents beyond measure. The staff handles difficult situations professionally, always treating the resident with the utmost dignity and respect. They laugh with our family members, share tender moments by offering hugs and heartfelt loving comments when we as family are unable to be there for our loved one.
The Life enrichment activities for the residents are fun and interactive. There is structure to their daily/weekly activities. The residents’ needs and safety are always given priority, when determining group placement for an activity. Music plays a vital role in the resident’s lives. It’s amazing the doors music opens for the residents. There are regular performers that come and everyone loves such occasions. There truly is a song to sing for every occasion and HarborChase residents love to sing.
There are educational opportunities offered for family members as well as family gatherings. They range from picnics, Thanksgiving and potluck dinners, Christmas Caroling, Easter egg coloring and egg hunts, Fall Festival, etc. These gatherings are social settings you are able to enjoy with your family member when taking them out is no longer an option. They are also opportunities for family members and friends to come and enjoy one another’s company in a less intimidating environment.
I moved closer to Mom in September 2011 and visit approximately 12 hours per week so I speak from the heart and firsthand experience. I am warmly received by the staff and if there is ever a concern I feel comfortable addressing any of the staff and they communicate with me regularly if they have a concern.
Our family is forever indebted to the entire staff at Harbor Chase, because they love their job and love their residents like one of their own. I wholeheartedly recommend Harbor Chase Memory Care to anyone looking for a residence for a family member.