Throughout its history of serving seniors, HRA has placed a strong emphasis on ensuring that the individual needs of every resident are met. Associates are carefully chosen and are steadfastly committed to our core values of respect, attentiveness, integrity, stewardship and excellence. Over the past couple of years, HRA communities and associates have been honored with a growing number of prestigious awards.
Recently, four HRA associates were recognized with individual awards by FLORIDA ALFA (FL ALFA), the Florida chapter of the Assisted Living Federation of America. This recognition included the following individual awards: Executive Director of the Year, Sales and Marketing Director of the Year, Volunteer of the Year and Life Enrichment Director of the Year. These awards were created by ALFA to recognize assisted living administrators who demonstrate outstanding innovation, achievement and leadership.
Earlier this year, eight HRA communities in three different states received Pinnacle Quality Insight’s 2015 Customer Experience Award™ in several different categories. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families. HRA earned the recognition by demonstrating a continued dedication to providing Best in Class senior healthcare services. The winning categories included: “Quality of Food”, “Safety and Security”, “Variety of Food/Menu Choices”, “Transportation Needs”, “Dining Services”, “Communication”, “Dignity and Respect” and “Recommend to Others”.
In addition, SeniorAdvisor.com, the leading online ratings and reviews site for senior living communities nationwide, recognized an HRA community with a Best of 2015 Award. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families.
Congratulations to HarborChase of North Collier for earning the SeniorAdvisor.com Best of 2016 Award! These communities have been ranked as the top communities in 2016 on SeniorAdvisor.com, the premier online ratings and reviews site for senior care providers nationwide.
The SeniorAdvisor.com Best of 2016 Award recognizes senior living and home care providers who receive consistently high ratings and positive reviews from residents, families, and visitors. This exclusive designation is awarded to less than 1 percent of providers nationwide. We are proud to feature HRA on this list on SeniorAdvisor.com!
Hi Guys I have to tell you that I love you both! My heart is so much lighter since our meeting yesterday. Lanny and I felt fully heard and totally supported.
Sam, HarborChase of North Collier has evolved into a much safer, confidence-inspiring assisted living since you arrived. I appreciate that you admit it when something could have been done better, and have ideas for making things run smoother in the future. That is all anyone can ever really do, as any reasonable family member knows. I know you have your hands over-full and I so appreciate your availability. Thanks again of encouraging me to call you anytime. What I would like to do is send you an email every week or so asking how Mary is faring. She has not called either sister or me since her injury and we would love having an update from you from time to time. By the same token, please email me anytime you have a concern.
Megan, you are really a breath of fresh air. I have to admit that when I first saw you I wondered if you were too young for this tough job. But your professionalism, availability and compassion have shone through consistently. Just don't get promoted in the organization and leave us! Thank you for your quick responses every time I email you, and for your attention yesterday.
Also, kudos to Stephanie, we love her too!!
Lanny & I want you to know that we have some idea of how hard you are both working to make HarborChase of North Collier the welcoming, lively place that Mary loves. If we can ever help you in any way (like let your boss know how good you both are, or help out at the family luncheons), say the word.
— Nancy and Lanny
I wanted to thank you and all of your staff for the kind, gentle, tender care they provided my mother during her brief 2 week stay with you. My family and I greatly appreciate it. You all made a very difficult situation much easier for us to deal with. I wanted to express personal thanks to Jennifer for making all of the arrangements happen so quickly and for being available for my many phone calls during the transition. My family's thanks all goes out to Miguel for being so kind and extremely helpful to us during the move in & out. He was there for everything we asked & needed and made it all happen as easily as possible. He is a true asset to your organization as all are of your employees, several of which stopped to speak with me and give me a hug on move out day. Should I ever have a friend or acquaintance in need of your type of services, they will receive my strongest & highest recommendation for HarborChase