Throughout its history of serving seniors, HRA has placed a strong emphasis on ensuring that the individual needs of every resident are met. Associates are carefully chosen and are steadfastly committed to our core values of respect, attentiveness, integrity, stewardship and excellence. Over the past couple of years, HRA communities and associates have been honored with a growing number of prestigious awards.
Recently, four HRA associates were recognized with individual awards by FLORIDA ALFA (FL ALFA), the Florida chapter of the Assisted Living Federation of America. This recognition included the following individual awards: Executive Director of the Year, Sales and Marketing Director of the Year, Volunteer of the Year and Life Enrichment Director of the Year. These awards were created by ALFA to recognize assisted living administrators who demonstrate outstanding innovation, achievement and leadership.
Earlier this year, eight HRA communities in three different states received Pinnacle Quality Insight’s 2015 Customer Experience Award™ in several different categories. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families. HRA earned the recognition by demonstrating a continued dedication to providing Best in Class senior healthcare services. The winning categories included: “Quality of Food”, “Safety and Security”, “Variety of Food/Menu Choices”, “Transportation Needs”, “Dining Services”, “Communication”, “Dignity and Respect” and “Recommend to Others”.
In addition, SeniorAdvisor.com, the leading online ratings and reviews site for senior living communities nationwide, recognized an HRA community with a Best of 2015 Award. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families.
February 2, 2016
Matt and his staff an awesome job of entertaining and enriching the lives of the seniors.
This also applies to the PT staff and the OT staff.
I've been trying to find the right words to express my thanks for your consideration in spending the time with me a few weeks ago, to have a personal visit. I've admired the excellent job you do in managing HarborChase – but now I appreciate your role there even more, knowing that you have a personal life and family to consider as well. Our family is grateful for your presence, and hope it continues!
– Family member
Although my stay at HarborChase was relatively brief, the services rendered were vitally important to my healing. The facility and the personnel provided a comfortable and secure link between a nearly two week stay in the hospital and my ultimate return home. From the physical and occupational therapy professionals to the nursing staff and technicians, and to the food preparation and serving personnel, I send my sincere thanks to all.
I learned that there is a significant difference between the words Care and Caring. The former is what is expected from all institutions that provide basic rehabilitation services. But Caring has a deeper meaning. It is in this spirit that I wish to thank all at HarborChase for their unselfish and tender acts.
As my journey toward complete recover continues, I will remember with gratitude and respect the role that HarborChase played in the process.Best regards to all.