Throughout its history of serving seniors, HRA has placed a strong emphasis on ensuring that the individual needs of every resident are met. Associates are carefully chosen and are steadfastly committed to our core values of respect, attentiveness, integrity, stewardship and excellence. Over the past couple of years, HRA communities and associates have been honored with a growing number of prestigious awards.
Recently, four HRA associates were recognized with individual awards by FLORIDA ALFA (FL ALFA), the Florida chapter of the Assisted Living Federation of America. This recognition included the following individual awards: Executive Director of the Year, Sales and Marketing Director of the Year, Volunteer of the Year and Life Enrichment Director of the Year. These awards were created by ALFA to recognize assisted living administrators who demonstrate outstanding innovation, achievement and leadership.
Earlier this year, eight HRA communities in three different states received Pinnacle Quality Insight’s 2015 Customer Experience Award™ in several different categories. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families. HRA earned the recognition by demonstrating a continued dedication to providing Best in Class senior healthcare services. The winning categories included: “Quality of Food”, “Safety and Security”, “Variety of Food/Menu Choices”, “Transportation Needs”, “Dining Services”, “Communication”, “Dignity and Respect” and “Recommend to Others”.
In addition, SeniorAdvisor.com, the leading online ratings and reviews site for senior living communities nationwide, recognized an HRA community with a Best of 2015 Award. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families.
My mother, Bea, 99 years old, has had the pleasure of staying at HarborChase for six months during the winter months. She has been in the Senior Retreat Program for about five years now. We would like you to know that you, your staff and all the good people who live there have all made us feel like part of a big family. Every one of your staff has been extremely helpful and pleasant all the time. This is very unusual. I have been into a few different places, either visiting someone or checking for places for my mother, and nothing compares to your facility. The cleanliness of HarborChase has it made a special home.
Mom is in the Memory Care this year and the group therapy that goes on there; you could not compare it to anywhere else.
Thank you all for being here, being a part of our lives and caring.