Throughout its history of serving seniors, HRA has placed a strong emphasis on ensuring that the individual needs of every resident are met. Associates are carefully chosen and are steadfastly committed to our core values of respect, attentiveness, integrity, stewardship and excellence. Over the past couple of years, HRA communities and associates have been honored with a growing number of prestigious awards.
Recently, four HRA associates were recognized with individual awards by FLORIDA ALFA (FL ALFA), the Florida chapter of the Assisted Living Federation of America. This recognition included the following individual awards: Executive Director of the Year, Sales and Marketing Director of the Year, Volunteer of the Year and Life Enrichment Director of the Year. These awards were created by ALFA to recognize assisted living administrators who demonstrate outstanding innovation, achievement and leadership.
Earlier this year, eight HRA communities in three different states received Pinnacle Quality Insight’s 2015 Customer Experience Award™ in several different categories. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families. HRA earned the recognition by demonstrating a continued dedication to providing Best in Class senior healthcare services. The winning categories included: “Quality of Food”, “Safety and Security”, “Variety of Food/Menu Choices”, “Transportation Needs”, “Dining Services”, “Communication”, “Dignity and Respect” and “Recommend to Others”.
In addition, SeniorAdvisor.com, the leading online ratings and reviews site for senior living communities nationwide, recognized an HRA community with a Best of 2015 Award. This award recognizes outstanding senior living communities who have consistently received high ratings from residents and their families.
Dear HarborChase Family,
It is difficult to find the right words to express my utmost gratitude to all of you who cared for my mother, Mitzi while this was her “home”. Although she was frequently smiling, I know she was a bit irascible at times early in her stay. Knowing she had a safe and comfortable place to live was so important to me.
More importantly, however, were each of your caregivers who kept watchful eye on her, teased with her, and kept her calm and contented. You are the real heroes! I hope you are proud of the difficult but valuable work you do for our elderly family members. Your kind efforts reach into our lives and hearts more than you realize, and we are forever appreciative.
I also received much comfort and support from all the directors. Jean helped me so often to understand my mothers declining health, and allowed me to grieve. Bree kept a watchful eye on her “oatmeal consumption” and daily state of affairs. Bob was amazingly at the ready to help me with the logistics of moving, maintenance, and just being full of kindness continuously. Kathy has been ever steady and helpful with questions. The entire staff will remain in my heart always.
Wishing you all continued success, good health and happiness along life’s journey. Again, my warmest thanks you for everything.
Stephanie Allen and family
I would like to take this opportunity to thank the entire staff of HarborChase for the kindness and love they gave my mother, Lavonne Palmer, while she was a resident there.
You are also to be commended on your Human Resources skills. The HarborChase staff is top notch!
Thank you very much for your kind words and generous cards. My family is overwhelmed by this show of kindness. Caroline is doing a bit better, so hopefully we can go home soon- again thanks for your thoughts and prayers.